Ordering & Payments
Order online via our website. You’ll choose pickup (and, as we expand, eligible delivery options).
Major cards via our secure processor (e.g., Stripe). Gift cards will be supported on the site as they become available.
Menu & Ingredients
Yes. We cook with fresh, simple ingredients—no added preservatives.
Yes. Look for dietary badges on item pages. If you have severe allergies, please contact us before ordering.
We’re rolling this out by category; key allergen and ingredient info appears on each product page.
Pickup, Delivery & Reheating
Pickup details and time windows appear at checkout. You’ll also receive them by email
We’re starting with pickup and limited-zone delivery. We’re also integrating with third-party delivery partners over time.
Each item includes reheating instructions on the label and in your order email.
Cancellations & Refunds
Changes are possible before prep begins. Once cooking starts, cancellations may not be available. If something isn’t right, contact us—we’ll make it right.
Catering & Corporate
Yes—family gatherings, school and corporate orders. Tell us your date, headcount, and dietary needs and we’ll create a custom menu. → /catering
Community Impact
Yes. At year end we calculate net profit (after expenses and taxes) and donate 20% to vetted nonprofits serving underprivileged children and families. We share a brief annual summary.
Contact
/contact or email heart2hearthfood@gmail.com.com